I want to request a refund for a custom product. What should I do?
Customized Product Return PolicyThank you for choosing our customized product service. Because customized products are manufactured according to your specific requirements and are personalized and exclusive, our return policy differs from that of regular products. Please carefully read the following return policy before placing an order:1. Return ScopeCustomized products generally do not accept unconditional returns or exchanges. Returns or exchanges for customized products are only accepted in the following circumstances: ✓Product quality issues (such as material defects, manufacturing errors, damage, etc.). ✓Products received significantly differ from the order description or customized specifications.✓Damage caused during shipping (please take photos and contact customer service immediately).2. Return Request PeriodIf there are quality issues or discrepancies with the product, please contact customer service within 7 days of receiving the product to request a return.Failure to submit a return request after 7 days will be deemed acceptance of the product and will not be accepted for return.3. Return ProcessPlease provide your order number, product photos, and a description of the problem when requesting a return.We will review your return request within 2 business days of receiving it and provide you with the follow-up procedures. After confirmation that the return conditions are met, the customer must return the item in good condition to the designated address.4. Return FeesIf the return is due to product quality issues or incorrect shipment, the seller will bear the return shipping costs.If the return is due to personal reasons (such as changes to custom requirements, mistaken orders, etc.), the customer will bear the return shipping costs and related expenses.5. Refund InstructionsOnce the returned item is confirmed to be correct and in good condition, we will process the refund within 7 business days.The refund amount is generally the purchase price, excluding the deposit (if the contract states that the deposit is non-refundable) and shipping costs (unless due to quality issues).For customized products involving mold costs or exclusive design fees, some refunds may not be refunded. The details will be subject to the contract or order confirmation.6. Special NotesDue to the special nature of customized products, we recommend that you carefully confirm the design, specifications, quantity, and other information before placing an order.We recommend that you inspect the goods in person upon receipt and confirm that they are correct before signing for them. If there are any product defects, please retain the packaging and accessories for return or exchange.If you have any questions, please feel free to contact our customer service team at service@yehwang.com. We will be happy to assist you.