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How do I file a complaint / return request?

Go to 'My orders' in your Yehwang account and select the order. Click 'Returns Application' and fill in the product quantity and return reason. If the item is defective or incorrect, attaching a photo

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How do I file a complaint / return request?

  1. Go to 'My orders' in your Yehwang account and select the order.
  2. Click 'Returns Application' and fill in the product quantity and return reason.
  3. If the item is defective or incorrect, attaching a photo is mandatory.

After submitting, you can track it under the 'Returns' section in 'My orders'. We respond by email within 3 working days, and the status changes from 'Pending' to 'Approved' or 'Rejected'.

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