I received my order but an item is defective or incorrect. What should I do?
Submit a return request through your account. We assess the request and, once approved, email you further information. If we confirm a manufacturing defect or wrong delivery, we reimburse the return shipping cost. You return the product to our headquarters in Ede. In some cases the product need not be returned and we reimburse directly as store credit or to your original payment method. Note: you cannot create a return request in your account for discounted items — instead email customer service.