What should I do if my order is missing items?
We sincerely apologize for the oversight! We want to get your items to you as quickly as possible. Please follow these steps:Check the Packaging Carefully: Our DIY materials and small jewelry items are often tucked into smaller protective pouches or inside larger item pockets (e.g., inside a bag) to keep them safe during transit.Verify the Packing Slip: Check your packing slip to see if any items were marked as "backordered" or shipped in a separate parcel.Contact Us Within 48 Hours: If the item is definitely missing, please email us at service@yehwang.com with:Your Order NumberA photo of the shipping label and the contents of the box you receivedThe name of the missing itemOur Promise: Once we verify the error, we will either ship the missing item to you immediately at no extra cost or issue a full refund for that product—whichever you prefer!