What if I haven't received my order?
We’re sorry to hear your package hasn't arrived yet! Before contacting us, please try these quick steps:Check Your Tracking: Click the link in your shipping confirmation email to see the latest status and the estimated delivery date.Check the "Hidden" Spots: Occasionally, carriers leave packages with neighbors, building managers, or in "safe places" out of sight (e.g., behind a porch pillar).Wait 24 Hours: Sometimes a package is marked as "Delivered" by the carrier up to 24 hours before it actually arrives.Still no sign of it? If your tracking hasn’t updated within 3 business days (or 7 days for international orders) after the expected delivery date, please contact us at service@yehwang.comTip: Please include your Order Number in the subject line so we can investigate and resolve this for you immediately.