Shipping, Tracking & Customs Information
Transportation destination and delivery timeWe offer worldwide shipping to most countries. Since your items are traveling internationally from our factories, delivery is divided into two stages:Processing Time: 1–3 business days. This includes quality inspection, sorting, and packaging.Transit Time: Depending on your location and chosen shipping method, transit typically takes:Express Shipping: 5–10 business daysStandard Shipping: 10–20 business daysNetherlands Transit Shipping: 15–30 business days (Orders are first shipped to our warehouse in the Netherlands before final delivery to your address.)Note: These timelines are estimates. High-volume seasons or custom orders may require additional time.Tracking Your OrderTransparency is key. Once your order has been dispatched, you will receive an email containing a tracking number and a link to our logistics partner’s portal. Please allow 24–48 hours for the tracking information to update as your package passes through the first sorting center.Customs, Duties, and TaxesBecause we ship directly from our international factories, your order may be subject to import duties, taxes, or customs fees once the package arrives in your country.Responsibility: All customs fees and taxes are the responsibility of the customer.Refused Shipments: If a shipment is refused due to unpaid customs charges, the customer will be responsible for the original shipping costs as well as any return fees incurred."Final Sale" Logistics ReminderAs noted in our Return Policy, we do not accept returns for a "change of mind" due to the high cost and complexity of international return logistics. We encourage you to review your order carefully before finalizing your purchase.If your package arrives with a quality defect, please refer to our [Quality Resolution Process] within 7 days of delivery.Address AccuracyPlease ensure that your shipping address is entered correctly in English. We cannot be held responsible for orders delivered to an incorrect address provided by the customer, or for packages that are undeliverable due to incomplete information.