My package has not been delivered, what now?
How unfortunate that your package was not delivered. You may contact us via helpdesk@yehwang.com. Please don't forget to include your order number. We will initiate an investigation with the carrier to find out where the missing package is. The investigation may take 1 to 3 business days. If the carrier declares the package lost, we will refund the purchase amount.We will proceed with the refund once there is evidence and contact with the carrier that the package was not delivered.