I am working with a Dutch forwarder to export my order to an address outside the EU. You still charge VAT over my order. How can I get the VAT amount refunded?
The VAT will be paid by you in the beginning. After the order has been delivered to your Dutch forwarder, you will receive a proof of export from them. This means that the cargo has left the Netherlands. Please send a copy of this document with your IBAN number to helpdesk@yehwang.com and we will ensure that the VAT is refunded asap.