How do you handle quality issues?
At Yehwang, we take pride in our carefully curated collections. Every item undergoes a strict quality check before it is packed. However, if you receive a product that does not meet our high standards, we are committed to making it right.If you find a defect, please follow these steps:Report within 7 days: Notify us of any damage or quality issues within 7 days of delivery.Send a Photo: Email service@yehwang.comwith your Order Number and a clear photo of the issue (e.g., missing stones, chipped coating, or defective DIY components).Our Solution: Depending on the situation and your preference, we will provide a prepaid return label for a replacement or issue a full refund for the affected item.What counts as a quality issue?Functional defects (e.g., broken zippers, non-working clasps)Structural damage (e.g., missing stones, broken chains)Receiving the wrong color or size from what was orderedPlease note: Due to the nature of handmade DIY materials and natural stones, slight variations in color or texture are normal and add to the unique character of each piece.